I registered yesterday. Today I wanted to watch the demos. May I ask why none of the provided template demos work? Instead, I'm always redirected to the homepage in an endless loop and asked to log in again. At the beginning of my experience with your group, things don't look very good...
Accepted Answer
Hello Riccardo,
Thank you for respecting our decision.
I have never said that the problem does not exist.
It clearly exists but in my opinion it is not a problem but a false positive.
Since we do not collect any user data (passwords, credit cards, addresses, whatever) we do not think that there is a need for an additional SSL certificate on the demo website.
In comparison, since we collect user data on our main website, we do have an SSL certificate.
Anyway, we might add an SSL certificate on the demo website as well.
But please do not consider this as a promise. It might happen in a couple of weeks but it might also never happen.
The tone of your comments is triggering and both sides (we as a company and you as a customer) can have a much better relationship without such comments:
And your last comment pretty much says - "I'm pissed off, it's been a month and you still have not added an SSL certificate." (even though we have never said that we will).
I will tell this - we care about and respect each and every one of our customers and we do expect the same in return.
Thank you for the understanding and have a great evening.
Thank you for respecting our decision.
I have never said that the problem does not exist.
It clearly exists but in my opinion it is not a problem but a false positive.
Since we do not collect any user data (passwords, credit cards, addresses, whatever) we do not think that there is a need for an additional SSL certificate on the demo website.
In comparison, since we collect user data on our main website, we do have an SSL certificate.
Anyway, we might add an SSL certificate on the demo website as well.
But please do not consider this as a promise. It might happen in a couple of weeks but it might also never happen.
The tone of your comments is triggering and both sides (we as a company and you as a customer) can have a much better relationship without such comments:
May I ask why none of the provided template demos work?
At the beginning of my experience with your group, things don't look very good...
And your last comment pretty much says - "I'm pissed off, it's been a month and you still have not added an SSL certificate." (even though we have never said that we will).
I will tell this - we care about and respect each and every one of our customers and we do expect the same in return.
Thank you for the understanding and have a great evening.
Responses (13)
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Accepted Answer
Hello Riccardo,
No other user has reported a similar issue recently.
I checked our template demos and they seems to be working fine.
It would be great if you could provide some more details (a short video uploaded on Youtube would be very helpful) so I can better understand the issue you experience. -
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Not sure what internal links you are referring to and what are the "two links" that you mentioned,
Third level domain names without a certificate are blocked by most AVs such as BitDefender (in my case). They should be avoided.Attachments:
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I wanted to take another look (after a month from my previous report!) at some demos of your templates (since I'm planning on installing one!) but I can't get any of them to work yet! I tried with all browsers but I can't open any of them and study it in function.
Can you please provide me with an alternative link? -
Accepted Answer
Hello Riccardo,
We evaluated the issue you reported, but since no other user has brought this to our attention, and since we really do not consider this to be any pain or a showstopper, we decided not to take any action.
I am saying this so you do know that we have looked at the issue and so you know not to expect any change in the near future.
If you check our demos in 6 months, I guess everything will be the same.
Anyway, these are our demo sites, I hope they work for you:
Template Demos
Particle Demos
If the above links are still being blocked by BitDefender, then please use Method 3 in this article to add an exception and whitelist the URLs. -
Accepted Answer
The problem you think doesn't exist is solved by disabling BitDefender web protection (like I imagine any other reputable antivirus that considers links to domain names as safe and navigable without a certificate and without https decryption).
The fact that no one has reported this is not a good sign and the fact that this is not a problem for you raises further doubts in my mind.
Of course, I respect your decision, which I personally disagree with (also from an SEO perspective), and will evaluate the templates in the next few days. -
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Windows 10 Home x64
Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz 3.30 GHz
Tested on IPv4 only!
Chrome
V.122.0.6261.95 (official build 64 bit)
ERR_CONNECTION_CLOSED
Microsoft Edge
V. 122.0.2365.59 (official build 64 bit)
ERR_CONNECTION_CLOSED
Firefox
V. 123.0 (64 bit)
OK; WORKS!
IPv6 does not work in Italy! Italy is at the bottom and the new standard was reached by only 13% of devices in 2023. -
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Hi Riccardo,
Thank you for the details.
We had to revert all the work that we had done.
After purchasing and installing two different certificates and after spending 2 days in constant contact with our Hosting provider it turned out that adding an SSL certificate to the "demo" subdomain will be a much trickier and time consuming task.
I don't want to go into details, but long story short - if we want to add an SSL certificate to the subdomain as well, we would need to move to a completely new server, set all the things up again (there are some specifics for the PayPal payments), we would need to install and configure all our demo, etc.
Anyway, the path we choose is to move our demos from demo.inspiretheme.com to inspiretheme.com/demo.
That's how we can rely on our main domain/ssl only.
I really cannot tell you when the migration will be completed.
As you can see we do have the desire and we are willing to improve, but it turned out to be a much bigger task.
Thank you for the understanding and stay tuned! -
Accepted Answer
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