Support Forum

subscription renew

Dear Ivo,
Sorry to disturb you, not everything is clean with renewing subscription.
I would like to renew my subscription, but change from Basic to Extended. Can I also have 25 % discount, or only if I choose Basic. If yes, should I use any discount code?
Thank you,
Gyula
Responses (3)
  • Accepted Answer

    Wednesday, March 29 2017, 12:32 AM - #Permalink
    Hi Gyula,

    There is a difference between "Renewing" and "Upgrading" an active subscription.
    The "Loyalty" discount (25%) is applied only when you Renew your subscription before it has expired.
    There is no "Loyalty" discount when you Upgrade a subscription. When you upgrade a subscription, the unutilized time of the current subscription is converted to money and this amount is taken out of the price of the new subscription that you are upgrading to.
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  • Accepted Answer

    Wednesday, March 29 2017, 04:07 PM - #Permalink
    Dear Ivo,
    Thank you very much, I really appreciate you gave me the discount. I have chosen the Basic, because I wanted to check first your products, and also your support, and it was not possible to find any review. There is no question, I would like to keep my subscription, cause you do a great, quality job! And this is, what I need!
    Many thanks,
    Gyula
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  • Accepted Answer

    Wednesday, March 29 2017, 05:28 PM - #Permalink
    Hey Gyula,

    Thank you very much for the kind words! We really, really appreciate that :)
    Have a great day mate and see you in the forums ;)
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