Support Forum

New Template??

Hi - Hope all is well. I've noticed that you've only released 2 templates all year. I'm a little concerned with my investment in your service. Do you plan to make this up over the remainder of the year? Your service is for 6 themes per year which means 4 new themes over the next 5 months.

Just curious and concerned. I really love your themes, and your support is perfect for my needs. I hate to see you close down.
Responses (4)
  • Accepted Answer

    Thursday, August 24 2017, 12:10 AM - #Permalink
    Hi Tim,
    I'm a subscriber like yourself and I wanted to give you my response to your concerns. I've visited themeforest.net numerous times browsing through the various Joomla templates offered there and I see so many that look similar and that offer very small differences between them. When I focus my search to Gantry 5 templates, I find a handful a good quality templates with good design and features. If I narrow my search even more to Gantry 5 templates with high sales number and good customer support, the list gets pretty small.
    Ivo offers 14 templates with a number of really powerful Particles that make his templates super-functional, and, on top of that, he offers a level of customer service that is unparalleled.
    I'd gladly pay €99 just for his support with my projects - answers my questions and at times makes an accompanying video for clarification - but I get so much more.
    I can't think of a better solution for my Joomal/Gantry 5 needs.
    Be patient, Inspirethemes is a growing small business. I think you'll be happy with the templates that Ivo crafts for future release.
    The reply is currently minimized Show
  • Accepted Answer

    Thursday, August 24 2017, 01:31 AM - #Permalink
    Hi Tim,

    Yep, everything's fine.
    I'm just going through the busiest and most stressful period of my life ;)

    Yes, we have released only 2 templates since the beginning of the year.
    The 3rd one was supposed to be released at the end of June if we were to be on schedule.
    It means that we are about 2 months late with the release of our next template.

    Please have a look at the following discussions for more details about what is causing the delay and who is guilty for that (it is me :( )

    Discussion 1
    Discussion 2

    To answer your question directly - no, we will not manage and we are not going to release 4 templates in the next 4 months (September, October, November and December).
    We are going to release 3 templates until the end of the year:

    1. The overdue e-Commerce template that was supposed to be released at the end of June - hopefully we will release it next week. It is ready, we just need to polish the demo content, to prepare the documentation, to write a blog post for it and to release it.
    If we do not manage to do it next week, it will be after my wedding.

    2. Another template that will be released two months after we release the eCommerce template - it will be around the end of October.

    3. And then, two months later, we should release the 3rd template - at about Christmas.

    Tim, you should have received an email newsletter at the end of July that informs you that we extended the subscriptions of all our active users (you included) with one month in order to compensate you for the delay.
    And we will extend the subscriptions of all our active users again, with another month, once we release the template, so you can be fully compensated for the delay.
    You are not losing anything at all. Think of your account as it is "paused" - if we are late with two months, your subscription will be extended with two months.

    We are not going to close any time soon, not at all.
    Our plans are exactly the opposite - to keep growing and become bigger and bigger ;)

    I'm really sorry about that delay but I really have no choice. I do not have time to focus and develop new products.
    Please read the above two discussions. I explained everything there.


    Thank you once again for the kind words and the support Alan! It really means a lot to me ;)

    Have a great day/evening guys and stay tuned ;)
    The reply is currently minimized Show
  • Accepted Answer

    Monday, August 28 2017, 09:33 AM - #Permalink
    Hi Ivo...

    Congratz with your wedding...

    Koen
    adoewa
    The reply is currently minimized Show
  • Accepted Answer

    Monday, August 28 2017, 01:18 PM - #Permalink
    Thank a lot Koen :)
    The reply is currently minimized Show
Your Reply

Become an insider | Subscribe to our Newsletter
Subscribe to our mailing list and stay up-to-date with all our awesome releases, latest updates and amazing discount offers!